Replacement Policy
Within how many days the customer service team will resolve the issue after looking into the Customers Issue (Quality related problem)?
Since the product normally gets verified and delivered by the Big C quality and logistic team 99.99 % of the product will in condition and genuine.
Conditions Apply:
- If there is a manufacturing defect, you have to visit authorized customer support centres, as it is under manufacturing warranty till one year.
- If there is physical damage while delivering of the product, the product will be replaced by Big C within 24 Hrs. of the delivery by prior intimation to our customer care department with pictures and proper evidence
In case of complaints regarding products that come with a warranty from manufacturers, please contact our customer care support (18001234578) or Email- customercare@bigcmobiles.com