Privacy Policy

Big C Mobiles (“Big C”, “we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with Big C stores or our website (www.bigcmobiles.com). By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect information necessary to provide our products, services, and customer support. This includes:

a) Personal Information

Full name, billing and shipping address
Email address and mobile number
Government-issued ID proofs (for KYC or billing where required)
Demographic details like city, state, or postal code

b) Payment and Financial Information

Credit/debit card details, UPI/wallet IDs, and banking information (used securely for transactions)
EMI and loan application details as per RBI and bank regulations

Note: Big C does not store your full card or payment credentials. Payments are handled by PCI-DSS compliant gateways.

c) Device and Technical Information

IP address, device type, browser type, operating system
Cookies and browsing activity on our website/app

d) Communication and Interaction Information

Call logs, chat transcripts, customer service interactions
Feedback, reviews, survey responses, and social media engagement

e) Location Information

With your consent, we access your device location to offer nearest store suggestions, delivery updates, and service availability.

2. How We Collect Information

a) Information You Provide Directly

During in-store or online purchases
When creating or modifying an online account
When subscribing to newsletters, offers, or SMS alerts
When contacting customer service or filling surveys

b) Information From Other Sources

Financial or banking partners (for EMI/financing)
Updated delivery information from courier partners
Marketing or consumer preference data where legally permitted

c) Automated Data Collection

Cookies, web beacons, and similar tools analyzing user behavior

3. How We Use Your Information

To process, deliver, and manage your orders
To provide after-sales support, warranties, and repairs
To send order updates, invoices, and notifications
To personalize offers, promotions, and product recommendations
To improve our website performance and customer service
To verify your identity and prevent fraud
To meet legal obligations under Indian law

We may also use anonymized data for internal business analytics.

4. Disclosure of Information

We do not sell or rent your personal information. However, we may share it in the following cases:

Service Providers: Delivery partners, customer service teams, and payment processors.
Manufacturers or Brand Partners: For warranty or service requests.
Legal Requirements: When required by law or legal authorities.
Business Transfers: In case of mergers, acquisitions, or restructuring.

All partners handling customer data are contractually obligated to protect confidentiality and follow strict security protocols.

5. Data Security

We use industry-grade safeguards to protect your personal data:

SSL encryption for website and payment pages
Role-based access control for employees
Regular audits and security reviews

When data is no longer required, it is securely deleted or anonymized.

6. Cookies and Tracking Technologies

We use cookies to:

Recognize returning visitors
Store preferences and enhance shopping experience
Analyze website traffic patterns

You may disable cookies in browser settings, but some features may not function properly.

7. Children’s Privacy

We do not knowingly collect data from individuals under 18. If you believe a child has submitted information, please contact us for removal.

8. Data Retention

We retain your information only as long as necessary to:

Provide services
Fulfill legal or regulatory requirements

After the required period, data is securely erased or anonymized.

9. Your Rights and Choices

Under Indian data protection laws, you may:

Access, update, or correct your personal data
Withdraw consent for marketing messages
Request deletion of data (subject to legal retention rules)

To exercise these rights, reach out using the contact details below.

10. Policy Updates

We may update this Privacy Policy periodically. Major changes will be posted on our website, and the “Last Updated” date will reflect revisions.

11. Contact Information

If you have questions, concerns, or complaints regarding this policy, contact:

Big C Mobiles – Customer Care
Big C Towers, D.No. 1-99/2/B, Plot No. 2, Vittal Rao Nagar,
Madhapur, Hyderabad – 500081, Telangana, India

Email: customercare@bigcmobiles.com
Website: www.bigcmobiles.com