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Onsitego Terms & Conditions
- Devices Covered: Mobile phones and tablets.
- Purchase Window: The plan must be purchased on the same day as the device purchase.
- Coverage Period:
1. 1-year plan: Provides 1-year of damage protection from the date of purchase. It also includes Mobile Exchange and Free pick-up & drop for any brand warranty-related issues.
2. 2-year plan: Offers an extended warranty for the 2nd year, 2 years of damage protection from the date of purchase, Mobile Exchange, and Free pick-up & drop for any brand warranty - related issues. - Maximum Cumulative Liability: The maximum coverage amount is the purchase price of the device.
- Number of Claims:
1. Unlimited claims for manufacturing defects and damage, subject to the Maximum Cumulative Liability.
2. 1 instance of replacement or exchange is covered in the plan. - Plan Expiry: The plan expires if the total repair expense exceeds the Maximum Cumulative Liability or if the device is replaced/exchanged.
- Claim Process: There is a no-questions-asked policy for claims, and the process is paperless.
- Service Fee: Before raising any repair or exchange request, the customer must pay a service fee. The service fee is either 5% of the device purchase price or ₹599, whichever is higher.
- Exchange: The exchange is an option if the device is unrepairable or the cost of repair exceeds 75% of the device price. The IMEI/Serial number of the device submitted for repair or exchange must match with the IMEI/Serial Number of the device on which the plan was bought.
- Depreciation and Customer Exchange Value:
AGE OF THE DEVICE AT THE TIME OF FILING SERVICE REQUEST (IN DAYS) | ONSITEGO MAXIMUM LIABILITY CUSTOMER EXCHANGE |
|---|---|
| 0-90 | 70% |
| 91-180 | 55% |
| 181-365 | 50% |
| 366-545 | 40% |
| 546-730 | 30% |
