Frequently Asked Questions

Order related Queries

Ordering on Big C is easy and safe. Follow the simple 10 step detailed process:

  1. Select the item you would like to purchase.
  2. Click on Add to Cart if you want to confirm the purchase.
  3. If you are done with the selection of all the items click on Go to Cart.
  4. Enter details in the login prompt or sign up if you are a first time user.
  5. Once you enter login credentials, bill amount will be displayed.
  6. Click on Continue to pay the amount.
  7. If you want to choose any protection plan or special offer plan choose the appropriate option else click Skip.
  8. A pop up block will allow customer to choose an option between Doorstep Delivery / Pick from the store.
  9. (Door Step Delivery- Customer will receive the order through Big C Delivering partners and Pick up from the store- customer will pay the order amount he can pick order from the nearest store available by simply showing the customer order number).
  10. If you select the Doorstep delivery fill the shipping address and select next. It will lead to the payment gateway, the customer needs to complete the process. You will receive the confirmation Email or message about the order placement.

Absolutely yes! You will receive a call from Big C customer support executive once the order is confirmed. You will also receive an email to your registered email id provided during purchase process.

It's easier with this two way delivery process.

  1. Doorstep delivery - We have a nation-wide delivery available through our logistic partners. You will receive the order to the delivery address provided at the time of purchase.
  2. Pick up from Store - Once you complete the payment, you amount can pick up from the nearest store available.  All you need to do is to enter pin code of your area and the complete address of the nearest store will be available on the page.

Depending on the availability of the product, you will receive the order within 5-7 working days.

We understand that situation and you will get a call to inform in case of delivery. We request you track your order details through our website or directly through our delivery partners’ websites using your tracking number.

Yes! The courier service will surely make an attempt to re-deliver the order in next working day if you weren’t able to receive the courier in the first attempt.

This might sound tricky but you have an edge when you pre-book any product. Once you pre order for the pay the final price, any change in the price of the product in the market will not be effective for you. However, in case where product launch price is lower than amount paid during pre-booking, the difference amount will be refunded to the customer. Any price changes are subjective to the update on Other websites/online shop prices will not be considered in this case as price change. Pre - Order/ Booking will be considered under 2 conditions.

  1. The partial amount needs to pay as confirmation of the purchase and the remaining amount needs to be paid before shipping of the product.
  2. Standard delivery will be mentioned on the product page and will be confirmed by our Customer care executive before dispatch.

Be assured that we have a sound refund policy in place. Refund will be initiated by Big C Mobiles in 3- 6 working days after confirmation from you via an email to our with a request to cancel. The same will reflect in the your bank account or credit card within 10 to 25 business days & clear-on-code will be provided to the customer by merchant/ merchant’s bank..

Cancellations & Returns Related Queries

You will get the replacement item once the originally delivered item is picked up. It's easy to track the replacement order status from My Orders page.

Unfortunately, you won’t be able to return the item once the time period mentioned in seller’s return policy lapses.

Get in touch with the brand or an authorized service Centre of the brand to claim the warranty for your product.

To return or exchange any purchased item, you need to follow these simple steps.

  1. Go to my orders.
  2. Choose the product you wish to return/exchange.
  3. Fill in the necessary details.
  4. Choose the request return.

Yes, you can track the details of your refund from My Orders Page.

  1. For orders cancelled before the shipping, the refunds will be done immediately.
  2. If the order has been shipped, a refund will be processed as soon as the courier service provider confirms the return of the item.

Yes! You can change the address only if the new address provided by you is available to deliver. If not the address change is not possible.

For COD mode payment, refunds to their bank account is done via IMPS transfer. You can fill the bank details while filing the return request or a product and need to give the below details while requesting for the refund.

  1. The Bank Account number.
  2. Account Holder’s Name.
  3. IFSC Code.
  4. Bank Branch.
  5. Bank Name.

Cancellations & Returns Related Queries

You can pay using Credit/ Debit card or Net Banking or Cash/ Card on delivery, Phonepe/Bhim UPI/ Gift Card, and Wallets.

We accept all VISA & Master Credit & Debit cards. Please find the list of Banks Debit cards accepting in our payment gateway. Citi Bank/ HSBC/ SBI/ HDFC Bank / Axis Bank / Deutsche Bank / Karur Vysya Bank / Corporation Bank / Indian Overseas Bank / ICICI Bank. HDFC / ICICI / State Bank of India / State Bank of Hyderabad / State Bank of Travercore / State Bank of Mysore / State Bank of Patiala / Bank of India / Bank of Maharashtra / Canara Bank Debit Card / Canara Bank NetBanking / Catholic Syrian Bank / Central Bank of India / Corporation Bank / DCB Bank / Deutsche Bank / Dhanlaxmi Bank / Fedral Bank / IDBI Bank / Indian Bank / Indian Overseas Bank / Indusind Bank / Jammu & Kashmir Bank / Karnataka Bank / Karur Vysya Bank / Lakshmi Vilas Bank / Oriental Bank of Commerce / South Indian Bank / United bank of India / Union Bank / Vijaya Bank / Yes Bank. is secured with a host department server. Big C is associated with HDFC and ICICI banks with a secured payment gateway.

An easy EMI option is available and you can pay the amount in instalments of 3, 6, 9, 12, 18 or 24 months with the credit card option. Interest rates are applicable as per the respective banks.

All you need to do is to choose the EMI payment option when guided to the payment mode. Select the appropriate bank and EMI Plan you would prefer. Enter the details and follow the prompts. Once the payment is authorized the order will be processed and shipped.

You can directly pay for your order at the pickup outlet for Cash on Delivery orders SBI/ ICICI/ Union Bank/ Central Bank of India/ UCO Bank/ Bank of India/ Vijaya Bank/ IDBI Bank/ Bank of Baroda/ Yes Bank.

You can directly pay for your order at the pickup outlet for Cash on Delivery orders.

Mobile No. without Country Code i.e 9898989898
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