1. Order Cancellation by Customer

a) Standard Orders

• You may request to cancel your order within 24 hours of placing it, provided the order has not yet been shipped or processed.
• Cancellation requests received after 24 hours will not be accepted once the order is packed or dispatched.

b) Same-Day & 90-Minute Delivery

• Orders placed under the “Same Day Delivery” or “90-Minute Delivery” options cannot be cancelled once confirmed, as they are processed immediately for dispatch.

c) How to Cancel an Order

• To cancel your order, please contact our Customer Care Team at 1800 1234578 or customercare@bigcmobiles.com with your Order ID and cancellation reason.
• Our representative will confirm the eligibility of your order for cancellation and initiate the process accordingly.

2. Cancellation by Big C Mobiles

Big C reserves the right to cancel an order, fully or partially, under the following circumstances:

• Product out of stock or discontinued
• Pricing or technical errors on the website
• Payment not received or payment gateway decline
• Delivery location not serviceable
• Order flagged as suspicious or fraudulent

In such cases, Big C will notify you via SMS/email, and any prepaid amount will be refunded in full to your original payment method.

3. Refund Process

a) Mode of Refund

• Refunds (if applicable) will be processed to the original payment method used during purchase (Credit/Debit Card, Net Banking, UPI, Wallet, etc.).
• For Cash on Delivery (COD) orders, refund (if applicable) will be processed to the customer’s verified bank account after confirmation.

b) Timeline

• Once a cancellation is approved, the refund will be initiated within 5–7 business days.
• Depending on your bank or payment gateway, the amount may take an additional 3–5 business days to reflect in your account.

c) Cancellation Charges

• Orders cancelled by the customer after processing or dispatch may attract a cancellation fee (as applicable) to cover transaction or bank charges.
• If payment was made using EMI or credit card options, interest or processing charges (if any) deducted by the bank or payment gateway will not be refunded.

4. EMI & Bank-Specific Refunds

For certain bank EMI schemes (such as HDFC and SBI) where the interest subvention is offered upfront by the brand or bank:

• In case of refunds, the interest benefit provided at the time of purchase must be reversed as per the bank’s policy.
• As per the respective bank’s guidelines, the subvention or discount reversal may be deducted from the refund amount.
• Big C Mobiles has no control over such bank deductions or timelines and will process refunds strictly as per the bank’s policies.

5. Product Received Not as Expected

If the product you received appears different from what was shown online or damaged during delivery, please notify our Customer Service within 24 hours of receipt.

• We will investigate and provide a suitable resolution—such as replacement, exchange, or refund, depending on the issue and product category.
• Physical damages, missing items, or incorrect products must be supported with unboxing photos/videos shared at the time of complaint.

6. Refund Exceptions

Refunds will not be applicable under the following situations:

• Product used, installed, or activated after delivery.
• Products purchased during special sale, clearance, or promotional offers (unless defective).
• Orders placed under 90-Minute Delivery or Same-Day Delivery once dispatched.
• Service-based or digital products (e.g., extended warranties, protection plans, subscriptions).

7. Contact for Cancellations & Refunds

For any assistance related to order cancellation or refunds, please contact:

Customer Support – Big C Mobiles
Call: 1800 1234578
eMail: customercare@bigcmobiles.com
Working Hours: 10:00 AM – 7:00 PM (Mon–Sat)

8. Policy Updates

Big C reserves the right to modify or update this Cancellation & Refund Policy at any time without prior notice.
The revised version will be effective upon posting on our website.